Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00100
VM0000100Silvermember100@example.test · +601110000100 · Preferred outlet: OPLUMO Outlet 16
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,907
Current loyalty balance
Lifetime Spend
RM 2,385
Across 13 visits
Total Visits
13
Since 2025-10-01
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
157d
2026-05-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,907 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 16
Outlet purchase
2026-04-23 · Member activity · RM 120.75
App session
2026-04-11 · OPLUMO Outlet 16
Points credited
2026-03-30 · Member activity · RM 136.85
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 16
Outlet purchase
2026-03-06 · Member activity · RM 152.95
Points credited
2026-02-22 · OPLUMO Outlet 16
Outlet purchase
2026-02-10 · Member activity · RM 169.05