Voucher operations
Vouchers
Issue, track, expire and attribute member offers across CRM campaigns and the OPLUMO App.
Available
41,820
Outstanding member vouchers
Redeemed 30d
9,642
Tracked redemption events
Expiring 14d
6,104
Reminder opportunity
Redemption Rate
38.7%
Across active offers
Voucher programs
Offer performance
| Voucher | Target | Issued | Redeemed | Rate | Expiry |
|---|---|---|---|---|---|
| Welcome RM10 | New | 18,400 | 10,620 | 57.7% | 30 days |
| Birthday Dining Reward | Birthday | 9,280 | 6,150 | 66.3% | Birthday month |
| Win-back RM15 | At Risk | 14,200 | 4,210 | 29.6% | 21 days |
| VIP Beverage | Platinum | 11,500 | 8,890 | 77.3% | 60 days |
| Weekend Brunch Offer | Family | 12,800 | 5,940 | 46.4% | 45 days |
App wallet
Rewards should feel effortless.
Members receive vouchers from campaigns, loyalty and birthday journeys, then redeem the same wallet in-store or through the future OPLUMO App.
IssueCRM creates voucher from a reward or campaign.
SyncVoucher appears in member profile and app wallet.
RedeemPOS/app redemption updates CRM in real time.