Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01013
VM0001013Silvermember1013@example.test · +601110001013 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,535
Current loyalty balance
Lifetime Spend
RM 1,919
Across 13 visits
Total Visits
13
Since 2025-10-18
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
140d
2026-05-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,535 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 11
Outlet purchase
2026-05-10 · Member activity · RM 131.25
App session
2026-04-28 · OPLUMO Outlet 11
Points credited
2026-04-16 · Member activity · RM 148.75
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 11
Outlet purchase
2026-03-23 · Member activity · RM 166.25
Points credited
2026-03-11 · OPLUMO Outlet 11
Outlet purchase
2026-02-27 · Member activity · RM 183.75