Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01036
VM0001036Membermember1036@example.test · +601110001036 · Preferred outlet: OPLUMO Outlet 17
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
315
Current loyalty balance
Lifetime Spend
RM 394
Across 7 visits
Total Visits
7
Since 2026-04-16
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
315 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 17
Outlet purchase
2026-07-21 · Member activity · RM 51.75
App session
2026-07-09 · OPLUMO Outlet 17
Points credited
2026-06-27 · Member activity · RM 58.65
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 17
Outlet purchase
2026-06-03 · Member activity · RM 65.55
Points credited
2026-05-22 · OPLUMO Outlet 17
Outlet purchase
2026-05-10 · Member activity · RM 72.45