Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01040
VM0001040Goldmember1040@example.test · +601110001040 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
3,434
Current loyalty balance
Lifetime Spend
RM 4,293
Across 27 visits
Total Visits
27
Since 2025-02-18
Average Order Value
RM 164
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,434 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 4
Outlet purchase
2026-05-20 · Member activity · RM 123.00
App session
2026-05-08 · OPLUMO Outlet 4
Points credited
2026-04-26 · Member activity · RM 139.40
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 4
Outlet purchase
2026-04-02 · Member activity · RM 155.80
Points credited
2026-03-21 · OPLUMO Outlet 4
Outlet purchase
2026-03-09 · Member activity · RM 172.20