Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01156
VM0001156Platinummember1156@example.test · +601110001156 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
5,028
Current loyalty balance
Lifetime Spend
RM 6,286
Across 34 visits
Total Visits
34
Since 2024-12-31
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
53d
2026-08-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,028 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 1
Outlet purchase
2026-08-05 · Member activity · RM 129.75
App session
2026-07-24 · OPLUMO Outlet 1
Points credited
2026-07-12 · Member activity · RM 147.05
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 1
Outlet purchase
2026-06-18 · Member activity · RM 164.35
Points credited
2026-06-06 · OPLUMO Outlet 1
Outlet purchase
2026-05-25 · Member activity · RM 181.65