Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01180
VM0001180Silvermember1180@example.test · +601110001180 · Preferred outlet: OPLUMO Outlet 8
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,598
Current loyalty balance
Lifetime Spend
RM 1,998
Across 29 visits
Total Visits
29
Since 2025-02-04
Average Order Value
RM 69
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
108d
2026-06-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,598 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 8
Outlet purchase
2026-06-11 · Member activity · RM 51.75
App session
2026-05-30 · OPLUMO Outlet 8
Points credited
2026-05-18 · Member activity · RM 58.65
Win-back campaign delivered
2026-05-06 · OPLUMO Outlet 8
Outlet purchase
2026-04-24 · Member activity · RM 65.55
Points credited
2026-04-12 · OPLUMO Outlet 8
Outlet purchase
2026-03-31 · Member activity · RM 72.45