Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 01199
VM0001199Silvermember1199@example.test · +601110001199 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
1,974
Current loyalty balance
Lifetime Spend
RM 2,468
Across 39 visits
Total Visits
39
Since 2024-08-13
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
103d
2026-06-28
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,974 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 10
Outlet purchase
2026-06-16 · Member activity · RM 39.75
App session
2026-06-04 · OPLUMO Outlet 10
Points credited
2026-05-23 · Member activity · RM 45.05
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 10
Outlet purchase
2026-04-29 · Member activity · RM 50.35
Points credited
2026-04-17 · OPLUMO Outlet 10
Outlet purchase
2026-04-05 · Member activity · RM 55.65