Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01232
VM0001232Goldmember1232@example.test · +601110001232 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
2,733
Current loyalty balance
Lifetime Spend
RM 3,417
Across 26 visits
Total Visits
26
Since 2025-07-12
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
4d
2026-10-05
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,733 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-05 · OPLUMO Outlet 9
Outlet purchase
2026-09-23 · Member activity · RM 128.25
App session
2026-09-11 · OPLUMO Outlet 9
Points credited
2026-08-30 · Member activity · RM 145.35
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 9
Outlet purchase
2026-08-06 · Member activity · RM 162.45
Points credited
2026-07-25 · OPLUMO Outlet 9
Outlet purchase
2026-07-13 · Member activity · RM 179.55