Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00125
VM0000125Goldmember125@example.test · +601110000125 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
3,053
Current loyalty balance
Lifetime Spend
RM 3,817
Across 28 visits
Total Visits
28
Since 2025-01-28
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
133d
2026-05-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,053 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-29 · OPLUMO Outlet 7
Outlet purchase
2026-05-17 · Member activity · RM 96.75
App session
2026-05-05 · OPLUMO Outlet 7
Points credited
2026-04-23 · Member activity · RM 109.65
Win-back campaign delivered
2026-04-11 · OPLUMO Outlet 7
Outlet purchase
2026-03-30 · Member activity · RM 122.55
Points credited
2026-03-18 · OPLUMO Outlet 7
Outlet purchase
2026-03-06 · Member activity · RM 135.45