Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 01252
VM0001252Silvermember1252@example.test · +601110001252 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,176
Current loyalty balance
Lifetime Spend
RM 1,470
Across 14 visits
Total Visits
14
Since 2025-12-17
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,176 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 12
Outlet purchase
2026-07-27 · Member activity · RM 81.75
App session
2026-07-15 · OPLUMO Outlet 12
Points credited
2026-07-03 · Member activity · RM 92.65
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 12
Outlet purchase
2026-06-09 · Member activity · RM 103.55
Points credited
2026-05-28 · OPLUMO Outlet 12
Outlet purchase
2026-05-16 · Member activity · RM 114.45