Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01256
VM0001256Silvermember1256@example.test · +601110001256 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,378
Current loyalty balance
Lifetime Spend
RM 2,973
Across 34 visits
Total Visits
34
Since 2024-09-27
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
148d
2026-05-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,378 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-14 · OPLUMO Outlet 16
Outlet purchase
2026-05-02 · Member activity · RM 85.50
App session
2026-04-20 · OPLUMO Outlet 16
Points credited
2026-04-08 · Member activity · RM 96.90
Win-back campaign delivered
2026-03-27 · OPLUMO Outlet 16
Outlet purchase
2026-03-15 · Member activity · RM 108.30
Points credited
2026-03-03 · OPLUMO Outlet 16
Outlet purchase
2026-02-19 · Member activity · RM 119.70