Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01280
VM0001280Silvermember1280@example.test · +601110001280 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
1,260
Current loyalty balance
Lifetime Spend
RM 1,576
Across 13 visits
Total Visits
13
Since 2026-01-05
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
61d
2026-08-09
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,260 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-09 · OPLUMO Outlet 6
Outlet purchase
2026-07-28 · Member activity · RM 104.25
App session
2026-07-16 · OPLUMO Outlet 6
Points credited
2026-07-04 · Member activity · RM 118.15
Win-back campaign delivered
2026-06-22 · OPLUMO Outlet 6
Outlet purchase
2026-06-10 · Member activity · RM 132.05
Points credited
2026-05-29 · OPLUMO Outlet 6
Outlet purchase
2026-05-17 · Member activity · RM 145.95