Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01292
VM0001292Goldmember1292@example.test · +601110001292 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,266
Current loyalty balance
Lifetime Spend
RM 4,083
Across 37 visits
Total Visits
37
Since 2024-10-21
Average Order Value
RM 134
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
70d
2026-07-31
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,266 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-31 · OPLUMO Outlet 1
Outlet purchase
2026-07-19 · Member activity · RM 100.50
App session
2026-07-07 · OPLUMO Outlet 1
Points credited
2026-06-25 · Member activity · RM 113.90
Win-back campaign delivered
2026-06-13 · OPLUMO Outlet 1
Outlet purchase
2026-06-01 · Member activity · RM 127.30
Points credited
2026-05-20 · OPLUMO Outlet 1
Outlet purchase
2026-05-08 · Member activity · RM 140.70