Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 01301
VM0001301Membermember1301@example.test · +601110001301 · Preferred outlet: OPLUMO Outlet 10
New JoinerHigh Value
Consent Status
Opted In
Points Balance
871
Current loyalty balance
Lifetime Spend
RM 1,090
Across 11 visits
Total Visits
11
Since 2025-11-20
Average Order Value
RM 94
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
871 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 10
Outlet purchase
2026-05-07 · Member activity · RM 70.50
App session
2026-04-25 · OPLUMO Outlet 10
Points credited
2026-04-13 · Member activity · RM 79.90
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 10
Outlet purchase
2026-03-20 · Member activity · RM 89.30
Points credited
2026-03-08 · OPLUMO Outlet 10
Outlet purchase
2026-02-24 · Member activity · RM 98.70