Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01304
VM0001304Goldmember1304@example.test · +601110001304 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
2,721
Current loyalty balance
Lifetime Spend
RM 3,402
Across 23 visits
Total Visits
23
Since 2025-06-29
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,721 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 13
Outlet purchase
2026-07-18 · Member activity · RM 106.50
App session
2026-07-06 · OPLUMO Outlet 13
Points credited
2026-06-24 · Member activity · RM 120.70
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 13
Outlet purchase
2026-05-31 · Member activity · RM 134.90
Points credited
2026-05-19 · OPLUMO Outlet 13
Outlet purchase
2026-05-07 · Member activity · RM 149.10