Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 01327
VM0001327Silvermember1327@example.test · +601110001327 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,368
Current loyalty balance
Lifetime Spend
RM 1,710
Across 44 visits
Total Visits
44
Since 2024-06-19
Average Order Value
RM 49
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
68d
2026-08-02
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,368 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 2
Outlet purchase
2026-07-21 · Member activity · RM 36.75
App session
2026-07-09 · OPLUMO Outlet 2
Points credited
2026-06-27 · Member activity · RM 41.65
Win-back campaign delivered
2026-06-15 · OPLUMO Outlet 2
Outlet purchase
2026-06-03 · Member activity · RM 46.55
Points credited
2026-05-22 · OPLUMO Outlet 2
Outlet purchase
2026-05-10 · Member activity · RM 51.45