Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01376
VM0001376Silvermember1376@example.test · +601110001376 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
2,216
Current loyalty balance
Lifetime Spend
RM 2,771
Across 25 visits
Total Visits
25
Since 2025-03-16
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
140d
2026-05-22
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,216 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 17
Outlet purchase
2026-05-10 · Member activity · RM 82.50
App session
2026-04-28 · OPLUMO Outlet 17
Points credited
2026-04-16 · Member activity · RM 93.50
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 17
Outlet purchase
2026-03-23 · Member activity · RM 104.50
Points credited
2026-03-11 · OPLUMO Outlet 17
Outlet purchase
2026-02-27 · Member activity · RM 115.50