Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00140
VM0000140Membermember140@example.test · +601110000140 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
674
Current loyalty balance
Lifetime Spend
RM 843
Across 6 visits
Total Visits
6
Since 2026-01-15
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
177d
2026-04-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
674 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 5
Outlet purchase
2026-04-03 · Member activity · RM 130.50
App session
2026-03-22 · OPLUMO Outlet 5
Points credited
2026-03-10 · Member activity · RM 147.90
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 5
Outlet purchase
2026-02-14 · Member activity · RM 165.30
Points credited
2026-02-02 · OPLUMO Outlet 5
Outlet purchase
2026-01-21 · Member activity · RM 182.70