Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01472
VM0001472Membermember1472@example.test · +601110001472 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted Out
Points Balance
650
Current loyalty balance
Lifetime Spend
RM 813
Across 15 visits
Total Visits
15
Since 2025-10-10
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
112d
2026-06-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
650 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 11
Outlet purchase
2026-06-07 · Member activity · RM 42.75
App session
2026-05-26 · OPLUMO Outlet 11
Points credited
2026-05-14 · Member activity · RM 48.45
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 11
Outlet purchase
2026-04-20 · Member activity · RM 54.15
Points credited
2026-04-08 · OPLUMO Outlet 11
Outlet purchase
2026-03-27 · Member activity · RM 59.85