Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01502
VM0001502Silvermember1502@example.test · +601110001502 · Preferred outlet: OPLUMO Outlet 7
App UserFamily
Consent Status
Opted In
Points Balance
1,051
Current loyalty balance
Lifetime Spend
RM 1,314
Across 22 visits
Total Visits
22
Since 2025-07-06
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
82d
2026-07-19
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,051 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 7
Outlet purchase
2026-07-07 · Member activity · RM 42.75
App session
2026-06-25 · OPLUMO Outlet 7
Points credited
2026-06-13 · Member activity · RM 48.45
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 7
Outlet purchase
2026-05-20 · Member activity · RM 54.15
Points credited
2026-05-08 · OPLUMO Outlet 7
Outlet purchase
2026-04-26 · Member activity · RM 59.85