Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00152
VM0000152Goldmember152@example.test · +601110000152 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted In
Points Balance
2,722
Current loyalty balance
Lifetime Spend
RM 3,403
Across 32 visits
Total Visits
32
Since 2024-10-04
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
177d
2026-04-15
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,722 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 17
Outlet purchase
2026-04-03 · Member activity · RM 75.75
App session
2026-03-22 · OPLUMO Outlet 17
Points credited
2026-03-10 · Member activity · RM 85.85
Win-back campaign delivered
2026-02-26 · OPLUMO Outlet 17
Outlet purchase
2026-02-14 · Member activity · RM 95.95
Points credited
2026-02-02 · OPLUMO Outlet 17
Outlet purchase
2026-01-21 · Member activity · RM 106.05