Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 01520
VM0001520Goldmember1520@example.test · +601110001520 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
2,512
Current loyalty balance
Lifetime Spend
RM 3,140
Across 24 visits
Total Visits
24
Since 2025-08-17
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
4d
2026-10-05
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,512 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-05 · OPLUMO Outlet 8
Outlet purchase
2026-09-23 · Member activity · RM 102.75
App session
2026-09-11 · OPLUMO Outlet 8
Points credited
2026-08-30 · Member activity · RM 116.45
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 8
Outlet purchase
2026-08-06 · Member activity · RM 130.15
Points credited
2026-07-25 · OPLUMO Outlet 8
Outlet purchase
2026-07-13 · Member activity · RM 143.85