Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 01549
VM0001549Membermember1549@example.test · +601110001549 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
640
Current loyalty balance
Lifetime Spend
RM 801
Across 25 visits
Total Visits
25
Since 2025-05-14
Average Order Value
RM 37
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
81d
2026-07-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
640 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-20 · OPLUMO Outlet 3
Outlet purchase
2026-07-08 · Member activity · RM 27.75
App session
2026-06-26 · OPLUMO Outlet 3
Points credited
2026-06-14 · Member activity · RM 31.45
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 3
Outlet purchase
2026-05-21 · Member activity · RM 35.15
Points credited
2026-05-09 · OPLUMO Outlet 3
Outlet purchase
2026-04-27 · Member activity · RM 38.85