Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 01670
VM0001670Silvermember1670@example.test · +601110001670 · Preferred outlet: OPLUMO Outlet 5
App UserFamily
Consent Status
Opted Out
Points Balance
2,077
Current loyalty balance
Lifetime Spend
RM 2,597
Across 35 visits
Total Visits
35
Since 2024-11-05
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
91d
2026-07-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,077 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-10 · OPLUMO Outlet 5
Outlet purchase
2026-06-28 · Member activity · RM 48.00
App session
2026-06-16 · OPLUMO Outlet 5
Points credited
2026-06-04 · Member activity · RM 54.40
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 5
Outlet purchase
2026-05-11 · Member activity · RM 60.80
Points credited
2026-04-29 · OPLUMO Outlet 5
Outlet purchase
2026-04-17 · Member activity · RM 67.20