Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 01690
VM0001690Silvermember1690@example.test · +601110001690 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted Out
Points Balance
1,962
Current loyalty balance
Lifetime Spend
RM 2,453
Across 16 visits
Total Visits
16
Since 2025-11-27
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,962 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 8
Outlet purchase
2026-08-12 · Member activity · RM 118.50
App session
2026-07-31 · OPLUMO Outlet 8
Points credited
2026-07-19 · Member activity · RM 134.30
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 8
Outlet purchase
2026-06-25 · Member activity · RM 150.10
Points credited
2026-06-13 · OPLUMO Outlet 8
Outlet purchase
2026-06-01 · Member activity · RM 165.90