Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00173
VM0000173Silvermember173@example.test · +601110000173 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,133
Current loyalty balance
Lifetime Spend
RM 2,667
Across 45 visits
Total Visits
45
Since 2024-03-16
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
145d
2026-05-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,133 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 4
Outlet purchase
2026-05-05 · Member activity · RM 58.50
App session
2026-04-23 · OPLUMO Outlet 4
Points credited
2026-04-11 · Member activity · RM 66.30
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 4
Outlet purchase
2026-03-18 · Member activity · RM 74.10
Points credited
2026-03-06 · OPLUMO Outlet 4
Outlet purchase
2026-02-22 · Member activity · RM 81.90