Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00181
VM0000181Membermember181@example.test · +601110000181 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
630
Current loyalty balance
Lifetime Spend
RM 788
Across 33 visits
Total Visits
33
Since 2024-12-15
Average Order Value
RM 27
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
87d
2026-07-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
630 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-14 · OPLUMO Outlet 12
Outlet purchase
2026-07-02 · Member activity · RM 20.25
App session
2026-06-20 · OPLUMO Outlet 12
Points credited
2026-06-08 · Member activity · RM 22.95
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 12
Outlet purchase
2026-05-15 · Member activity · RM 25.65
Points credited
2026-05-03 · OPLUMO Outlet 12
Outlet purchase
2026-04-21 · Member activity · RM 28.35