Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 00182
VM0000182Goldmember182@example.test · +601110000182 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
2,478
Current loyalty balance
Lifetime Spend
RM 3,098
Across 17 visits
Total Visits
17
Since 2025-07-20
Average Order Value
RM 161
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,478 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 13
Outlet purchase
2026-04-22 · Member activity · RM 120.75
App session
2026-04-10 · OPLUMO Outlet 13
Points credited
2026-03-29 · Member activity · RM 136.85
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 13
Outlet purchase
2026-03-05 · Member activity · RM 152.95
Points credited
2026-02-21 · OPLUMO Outlet 13
Outlet purchase
2026-02-09 · Member activity · RM 169.05