Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00184
VM0000184Membermember184@example.test · +601110000184 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
413
Current loyalty balance
Lifetime Spend
RM 517
Across 16 visits
Total Visits
16
Since 2025-11-23
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
50d
2026-08-20
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
413 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 15
Outlet purchase
2026-08-08 · Member activity · RM 21.00
App session
2026-07-27 · OPLUMO Outlet 15
Points credited
2026-07-15 · Member activity · RM 23.80
Win-back campaign delivered
2026-07-03 · OPLUMO Outlet 15
Outlet purchase
2026-06-21 · Member activity · RM 26.60
Points credited
2026-06-09 · OPLUMO Outlet 15
Outlet purchase
2026-05-28 · Member activity · RM 29.40