Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00197
VM0000197Membermember197@example.test · +601110000197 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
639
Current loyalty balance
Lifetime Spend
RM 800
Across 13 visits
Total Visits
13
Since 2026-02-17
Average Order Value
RM 56
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
18d
2026-09-21
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
639 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-21 · OPLUMO Outlet 11
Outlet purchase
2026-09-09 · Member activity · RM 42.00
App session
2026-08-28 · OPLUMO Outlet 11
Points credited
2026-08-16 · Member activity · RM 47.60
Win-back campaign delivered
2026-08-04 · OPLUMO Outlet 11
Outlet purchase
2026-07-23 · Member activity · RM 53.20
Points credited
2026-07-11 · OPLUMO Outlet 11
Outlet purchase
2026-06-29 · Member activity · RM 58.80