Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00199
VM0000199Goldmember199@example.test · +601110000199 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,465
Current loyalty balance
Lifetime Spend
RM 3,082
Across 44 visits
Total Visits
44
Since 2024-05-19
Average Order Value
RM 68
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
99d
2026-07-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,465 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 13
Outlet purchase
2026-06-20 · Member activity · RM 51.00
App session
2026-06-08 · OPLUMO Outlet 13
Points credited
2026-05-27 · Member activity · RM 57.80
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 13
Outlet purchase
2026-05-03 · Member activity · RM 64.60
Points credited
2026-04-21 · OPLUMO Outlet 13
Outlet purchase
2026-04-09 · Member activity · RM 71.40