Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00020
VM0000020Membermember20@example.test · +601110000020 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
318
Current loyalty balance
Lifetime Spend
RM 399
Across 13 visits
Total Visits
13
Since 2025-10-20
Average Order Value
RM 35
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
138d
2026-05-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
318 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-24 · OPLUMO Outlet 4
Outlet purchase
2026-05-12 · Member activity · RM 26.25
App session
2026-04-30 · OPLUMO Outlet 4
Points credited
2026-04-18 · Member activity · RM 29.75
Win-back campaign delivered
2026-04-06 · OPLUMO Outlet 4
Outlet purchase
2026-03-25 · Member activity · RM 33.25
Points credited
2026-03-13 · OPLUMO Outlet 4
Outlet purchase
2026-03-01 · Member activity · RM 36.75