Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20767
VM0020767Membermember20767@example.test · +601110020767 · Preferred outlet: OPLUMO Outlet 11
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
869
Current loyalty balance
Lifetime Spend
RM 1,087
Across 9 visits
Total Visits
9
Since 2026-01-09
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
129d
2026-06-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
869 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 11
Outlet purchase
2026-05-21 · Member activity · RM 109.50
App session
2026-05-09 · OPLUMO Outlet 11
Points credited
2026-04-27 · Member activity · RM 124.10
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 11
Outlet purchase
2026-04-03 · Member activity · RM 138.70
Points credited
2026-03-22 · OPLUMO Outlet 11
Outlet purchase
2026-03-10 · Member activity · RM 153.30