Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 20786
VM0020786Silvermember20786@example.test · +601110020786 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,605
Current loyalty balance
Lifetime Spend
RM 2,007
Across 37 visits
Total Visits
37
Since 2024-08-07
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
145d
2026-05-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,605 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 13
Outlet purchase
2026-05-05 · Member activity · RM 42.75
App session
2026-04-23 · OPLUMO Outlet 13
Points credited
2026-04-11 · Member activity · RM 48.45
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 13
Outlet purchase
2026-03-18 · Member activity · RM 54.15
Points credited
2026-03-06 · OPLUMO Outlet 13
Outlet purchase
2026-02-22 · Member activity · RM 59.85