Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20789
VM0020789Membermember20789@example.test · +601110020789 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
803
Current loyalty balance
Lifetime Spend
RM 1,005
Across 7 visits
Total Visits
7
Since 2026-06-02
Average Order Value
RM 136
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
21d
2026-09-18
App Status
Installed
OPLUMO App relationship
Member Status
Active
Member tier
Membership & rewards
Member member
803 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-18 · OPLUMO Outlet 16
Outlet purchase
2026-09-06 · Member activity · RM 102.00
App session
2026-08-25 · OPLUMO Outlet 16
Points credited
2026-08-13 · Member activity · RM 115.60
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 16
Outlet purchase
2026-07-20 · Member activity · RM 129.20
Points credited
2026-07-08 · OPLUMO Outlet 16
Outlet purchase
2026-06-26 · Member activity · RM 142.80