Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 20815
VM0020815Silvermember20815@example.test · +601110020815 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
2,112
Current loyalty balance
Lifetime Spend
RM 2,640
Across 20 visits
Total Visits
20
Since 2025-10-27
Average Order Value
RM 155
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
5d
2026-10-04
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,112 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-04 · OPLUMO Outlet 8
Outlet purchase
2026-09-22 · Member activity · RM 116.25
App session
2026-09-10 · OPLUMO Outlet 8
Points credited
2026-08-29 · Member activity · RM 131.75
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 8
Outlet purchase
2026-08-05 · Member activity · RM 147.25
Points credited
2026-07-24 · OPLUMO Outlet 8
Outlet purchase
2026-07-12 · Member activity · RM 162.75