Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 20825
VM0020825Silvermember20825@example.test · +601110020825 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
2,240
Current loyalty balance
Lifetime Spend
RM 2,801
Across 21 visits
Total Visits
21
Since 2025-08-19
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
56d
2026-08-14
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,240 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 1
Outlet purchase
2026-08-02 · Member activity · RM 96.75
App session
2026-07-21 · OPLUMO Outlet 1
Points credited
2026-07-09 · Member activity · RM 109.65
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 1
Outlet purchase
2026-06-15 · Member activity · RM 122.55
Points credited
2026-06-03 · OPLUMO Outlet 1
Outlet purchase
2026-05-22 · Member activity · RM 135.45