Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20864
VM0020864Platinummember20864@example.test · +601110020864 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
6,479
Current loyalty balance
Lifetime Spend
RM 8,099
Across 37 visits
Total Visits
37
Since 2024-10-15
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
76d
2026-07-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,479 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 6
Outlet purchase
2026-07-13 · Member activity · RM 132.00
App session
2026-07-01 · OPLUMO Outlet 6
Points credited
2026-06-19 · Member activity · RM 149.60
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 6
Outlet purchase
2026-05-26 · Member activity · RM 167.20
Points credited
2026-05-14 · OPLUMO Outlet 6
Outlet purchase
2026-05-02 · Member activity · RM 184.80