Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 20894
VM0020894Goldmember20894@example.test · +601110020894 · Preferred outlet: OPLUMO Outlet 2
App UserFamily
Consent Status
Opted In
Points Balance
3,919
Current loyalty balance
Lifetime Spend
RM 4,900
Across 31 visits
Total Visits
31
Since 2025-04-07
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
10d
2026-09-29
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,919 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-29 · OPLUMO Outlet 2
Outlet purchase
2026-09-17 · Member activity · RM 110.25
App session
2026-09-05 · OPLUMO Outlet 2
Points credited
2026-08-24 · Member activity · RM 124.95
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 2
Outlet purchase
2026-07-31 · Member activity · RM 139.65
Points credited
2026-07-19 · OPLUMO Outlet 2
Outlet purchase
2026-07-07 · Member activity · RM 154.35