Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00209
VM0000209Membermember209@example.test · +601110000209 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted Out
Points Balance
388
Current loyalty balance
Lifetime Spend
RM 485
Across 9 visits
Total Visits
9
Since 2026-01-07
Average Order Value
RM 55
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
131d
2026-05-31
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
388 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-31 · OPLUMO Outlet 6
Outlet purchase
2026-05-19 · Member activity · RM 41.25
App session
2026-05-07 · OPLUMO Outlet 6
Points credited
2026-04-25 · Member activity · RM 46.75
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 6
Outlet purchase
2026-04-01 · Member activity · RM 52.25
Points credited
2026-03-20 · OPLUMO Outlet 6
Outlet purchase
2026-03-08 · Member activity · RM 57.75