Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 20984
VM0020984Platinummember20984@example.test · +601110020984 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted In
Points Balance
6,495
Current loyalty balance
Lifetime Spend
RM 8,119
Across 40 visits
Total Visits
40
Since 2024-09-15
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
6,495 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 7
Outlet purchase
2026-08-06 · Member activity · RM 129.75
App session
2026-07-25 · OPLUMO Outlet 7
Points credited
2026-07-13 · Member activity · RM 147.05
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 7
Outlet purchase
2026-06-19 · Member activity · RM 164.35
Points credited
2026-06-07 · OPLUMO Outlet 7
Outlet purchase
2026-05-26 · Member activity · RM 181.65