Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 21006
VM0021006Goldmember21006@example.test · +601110021006 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted Out
Points Balance
2,729
Current loyalty balance
Lifetime Spend
RM 3,412
Across 39 visits
Total Visits
39
Since 2024-09-16
Average Order Value
RM 70
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
69d
2026-08-01
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,729 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 12
Outlet purchase
2026-07-20 · Member activity · RM 52.50
App session
2026-07-08 · OPLUMO Outlet 12
Points credited
2026-06-26 · Member activity · RM 59.50
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 12
Outlet purchase
2026-06-02 · Member activity · RM 66.50
Points credited
2026-05-21 · OPLUMO Outlet 12
Outlet purchase
2026-05-09 · Member activity · RM 73.50