Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21091
VM0021091Goldmember21091@example.test · +601110021091 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
3,036
Current loyalty balance
Lifetime Spend
RM 3,795
Across 18 visits
Total Visits
18
Since 2025-11-25
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
12d
2026-09-27
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,036 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-27 · OPLUMO Outlet 12
Outlet purchase
2026-09-15 · Member activity · RM 132.75
App session
2026-09-03 · OPLUMO Outlet 12
Points credited
2026-08-22 · Member activity · RM 150.45
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 12
Outlet purchase
2026-07-29 · Member activity · RM 168.15
Points credited
2026-07-17 · OPLUMO Outlet 12
Outlet purchase
2026-07-05 · Member activity · RM 185.85