Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 21130
VM0021130Membermember21130@example.test · +601110021130 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted In
Points Balance
944
Current loyalty balance
Lifetime Spend
RM 1,180
Across 9 visits
Total Visits
9
Since 2025-11-21
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
178d
2026-04-14
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
944 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 17
Outlet purchase
2026-04-02 · Member activity · RM 113.25
App session
2026-03-21 · OPLUMO Outlet 17
Points credited
2026-03-09 · Member activity · RM 128.35
Win-back campaign delivered
2026-02-25 · OPLUMO Outlet 17
Outlet purchase
2026-02-13 · Member activity · RM 143.45
Points credited
2026-02-01 · OPLUMO Outlet 17
Outlet purchase
2026-01-20 · Member activity · RM 158.55