Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00212
VM0000212Membermember212@example.test · +601110000212 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
31
Current loyalty balance
Lifetime Spend
RM 40
Across 1 visits
Total Visits
1
Since 2026-07-21
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
31 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 9
Outlet purchase
2026-07-27 · Member activity · RM 38.25
App session
2026-07-15 · OPLUMO Outlet 9
Points credited
2026-07-03 · Member activity · RM 43.35
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 9
Outlet purchase
2026-06-09 · Member activity · RM 48.45
Points credited
2026-05-28 · OPLUMO Outlet 9
Outlet purchase
2026-05-16 · Member activity · RM 53.55