Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 21200
VM0021200Membermember21200@example.test · +601110021200 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
899
Current loyalty balance
Lifetime Spend
RM 1,124
Across 11 visits
Total Visits
11
Since 2025-10-20
Average Order Value
RM 122
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
174d
2026-04-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
899 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 2
Outlet purchase
2026-04-06 · Member activity · RM 91.50
App session
2026-03-25 · OPLUMO Outlet 2
Points credited
2026-03-13 · Member activity · RM 103.70
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 2
Outlet purchase
2026-02-17 · Member activity · RM 115.90
Points credited
2026-02-05 · OPLUMO Outlet 2
Outlet purchase
2026-01-24 · Member activity · RM 128.10