Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21211
VM0021211Silvermember21211@example.test · +601110021211 · Preferred outlet: OPLUMO Outlet 13
WeekendApp User
Consent Status
Opted In
Points Balance
1,489
Current loyalty balance
Lifetime Spend
RM 1,862
Across 29 visits
Total Visits
29
Since 2025-04-01
Average Order Value
RM 52
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,489 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 13
Outlet purchase
2026-08-06 · Member activity · RM 39.00
App session
2026-07-25 · OPLUMO Outlet 13
Points credited
2026-07-13 · Member activity · RM 44.20
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 13
Outlet purchase
2026-06-19 · Member activity · RM 49.40
Points credited
2026-06-07 · OPLUMO Outlet 13
Outlet purchase
2026-05-26 · Member activity · RM 54.60