Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 21376
VM0021376Goldmember21376@example.test · +601110021376 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
3,661
Current loyalty balance
Lifetime Spend
RM 4,576
Across 33 visits
Total Visits
33
Since 2025-03-12
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
0d
2026-10-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,661 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-09 · OPLUMO Outlet 8
Outlet purchase
2026-09-27 · Member activity · RM 93.75
App session
2026-09-15 · OPLUMO Outlet 8
Points credited
2026-09-03 · Member activity · RM 106.25
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 8
Outlet purchase
2026-08-10 · Member activity · RM 118.75
Points credited
2026-07-29 · OPLUMO Outlet 8
Outlet purchase
2026-07-17 · Member activity · RM 131.25