Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 21392
VM0021392Membermember21392@example.test · +601110021392 · Preferred outlet: OPLUMO Outlet 7
High ValueWeekend
Consent Status
Opted Out
Points Balance
268
Current loyalty balance
Lifetime Spend
RM 335
Across 8 visits
Total Visits
8
Since 2026-02-04
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
121d
2026-06-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
268 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-10 · OPLUMO Outlet 7
Outlet purchase
2026-05-29 · Member activity · RM 35.25
App session
2026-05-17 · OPLUMO Outlet 7
Points credited
2026-05-05 · Member activity · RM 39.95
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 7
Outlet purchase
2026-04-11 · Member activity · RM 44.65
Points credited
2026-03-30 · OPLUMO Outlet 7
Outlet purchase
2026-03-18 · Member activity · RM 49.35